Warranty
Snow Warranty
Policy covers specific Snow.
ZQK warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a ZQK product is found to be defective after inspection by a warranty technician, ZQK will repair or replace the product with an existing comparable model at the technician’s discretion. ZQK is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.
ZQK Limited Warranty Policy Limitations
Warranty policy is subject to the following limitations:
- All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
- All warranty claims returned to ZQK must have prior return authorization.
- In the event that the customer is unable to provide proof of purchase, the warranty period will be one (1) year from the date of manufacture of the model.
- Repaired or replaced products are covered for the remainder of the original warranty.
- A warranty coordinator will make the final call regarding defective materials and/or workmanship.
How to process a warranty claim
We recommend customers first try to process their warranty through an authorized dealer.
Call or e-mail the warranty department to obtain Warranty Authorization:
- DC Shoes warranty issues call 888-532-3126 or email warranty@dcshoes-europe.eu
- Quiksilver warranty issues email warranty@quiksilver.eu
- Roxy warranty issues email warranty@roxy.eu
- Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.
After contacting the warranty department
- Ship your warranty promptly!
- Include a copy of the original receipt.
- If DC Shoes Warranty, print the WA# on the outside of the box.
- ZQK is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
- Ship to:
Warranty Department
15202 Graham St
Huntington Beach, CA 92648
International Warranty Claims:
- DC Shoes: E-mail description and country of residence to: intwarranty@dcshoes-europe.eu
- Quiksilver Europe warranty issues call +33 5 5951 5757 or email webmaster@quiksilver-europe.com
- Quiksilver Australia warranty issues call +61 3 5261 6000 or email customerservice@quiksilver.eu.au
Shipping:
Customers are responsible for all costs incurred on shipping warranty item(s) to ZQK. ZQK will cover shipping cost on replacement or repaired item(s) shipping back to the customer.
